Return & Exchange Policy

POLICY

Sensotica — Because Self-Care Should Be Worry-Free

We want you to feel completely confident in every purchase you make with Sensotica. If something isn’t quite right, we’re here to make it right. That’s why we offer a 30-day return policy from the day your order is delivered.

Eligibility for Returns

To be eligible for a return, your item must be:
Unused and in its original condition
In the original packaging
Accompanied by proof of purchase (order confirmation or receipt)
Please note: We do not accept returns on items that have been opened, used, or are not in their original condition.

How to Start a Return

To initiate a return, simply email us at returns@sensotica.co with your order number and reason for return. Once your return is approved, we will provide:
A return shipping label
Clear instructions on how to send the item back

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:
Please contact us within 7 days of receiving your order
Include photos if possible so we can quickly resolve the issue
We’ll replace the item or offer a full refund—whichever you prefer.

Non-Returnable Items

The following items are non-returnable:
Custom or limited edition products
Opened skincare items (for hygiene and safety)
Gift cards or items marked as final sale
If you’re unsure whether your item qualifies for return, don’t hesitate to contact us.

Exchanges

Need something different? The fastest way is to return your item and place a new order for the replacement. We’ll process the return as soon as it’s received.

Refunds

Once we receive your returned item and inspect it, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.

Still have questions?

Reach out to our support team anytime at hello@sensotica.co — we’re here to help.

FREE WORLD WIDE SHIPPING

30 days return & Exchange

100% natural ingredients

FREE WORLD WIDE SHIPPING

made with love

FREE WORLD WIDE SHIPPING

30 days return & Exchange

100% natural ingredients

FREE WORLD WIDE SHIPPING

made with love