Last updated: 3 June 2026

This Refund Policy applies to tickets and add-ons purchased through https://marineworld.in. It should be read together with our Cancellation Policy and Terms and Conditions.

1. Eligibility for Refunds

• Refunds are issued for valid cancellations made within the timelines stated in our Cancellation Policy.
• Refunds may also be issued where an event is cancelled or rescheduled by Marine World and you are unable to attend.

2. Failed or Duplicate Payments

• If an amount is debited but your booking is not confirmed, the transaction is treated as failed and the amount is normally auto-reversed by the bank within 5–7 working days.
• For duplicate charges, the duplicate amount will be refunded in full to the original payment method.
• If a debited amount is not reversed, please contact us with your transaction reference so we can investigate.

3. Refund Method and Timeline

• All approved refunds are credited to the original payment method used at the time of booking.
• Refunds are processed through the ICICI Bank payment gateway and typically reflect within 5–7 working days, depending on your bank.
• Refund amounts may be subject to applicable cancellation charges as described in our Cancellation Policy.

4. Non-Refundable Items

• Bookings cancelled after the permitted cancellation window.
• No-shows or unused tickets after the valid visit date.
• Special promotional or discounted tickets expressly marked as non-refundable.

5. How to Request a Refund

To request a refund, contact us with your Booking ID, registered name and transaction reference using the details below. Our team will verify and process eligible refunds.

6. Contact Us

Marine World
XIV/160/B, Punnyur, Panchavadi Beach,
Edakkazhiyur, Thrissur, Kerala 680515, India
Phone: +91 85899 80546
Email: info@marineworld.in